LEGAL

Terms of Service

Last updated: 15 November 2026

These terms are an agreement between you and CWIC Platform Pvt Ltd (“we”, “us”), Visakhapatnam, India, which runs podama.

1. Acceptance of terms

By creating a podama account or using the app, you agree to these Terms of Service and to our Privacy Policy. If you don’t agree, please don’t use podama.

2. What podama is

podama helps travellers who are heading the same way find each other and coordinate sharing a taxi or cab. podama does not own, operate or dispatch vehicles, and is not a licensed transportation provider. Any cab booking is made directly by riders with a third-party driver or cab service, under that provider’s own terms.

3. Who can use podama

You must be 18 or older and have an Indian mobile number. You may have only one account, and it is for your own use. If you delete your account, signing in with the same number within 90 days restores it, and the number can’t be used for a new account during that time. A number linked to a safety report under review stays blocked until the review is finished.

4. Your account

You’re responsible for keeping your phone and sign-in codes secure, and for everything done with your account. The information in your profile, including your name, photo, gender and birth year, must be accurate and must be your own. Your birth year can’t be changed after you save it.

5. Matching and match preferences

We suggest travellers whose route and timing are compatible with yours. Match preferences work both ways: you’re only matched with travellers whose preferences are compatible with yours. A match is a suggestion, not a guarantee that anyone will travel with you.

6. Conduct and safety

Treat other travellers respectfully. Don’t use podama to harass, threaten, discriminate against or endanger anyone, to send spam or advertising, or to do anything illegal. podama does not run criminal background checks and cannot guarantee the identity, conduct or safety of anyone you meet through the app. Use your own judgement: agree on the plan beforehand, meet in a public place, and report anything that worries you.

7. Ratings and feedback

After a ride, travellers can rate each other. Your average rating and positive highlights appear on your profile. Feedback must be honest and about the ride. We may remove feedback that breaks these terms.

8. Fares and payments

podama does not set fares or take payments. The fare is set by the cab provider you book with. Riders agree how to split it and pay each other, or the driver, directly. Any fare estimate entered in the app is only a guide added by a traveller.

9. Cancellations

You can cancel a journey or a share request at any time before it’s confirmed. Please be considerate after a ride is confirmed, since others are counting on you.

10. Reports, suspension and closing your account

Our safety team reviews reports. We may limit, suspend or close an account that breaks these terms or puts others at risk, and may share information with the police where the law requires it. You can delete your account at any time; see Delete your account.

11. Limitation of liability

podama is provided “as is”. To the fullest extent permitted by law, we are not liable for the conduct of other users or cab providers, the quality or safety of any ride, or any indirect loss arising from your use of podama.

12. Changes to these terms

We may update these terms. We’ll change the date above and, for significant changes, let you know in the app. If you keep using podama after a change, you accept the updated terms.

13. Governing law

These terms are governed by the laws of India. Disputes are subject to the courts of Visakhapatnam, Andhra Pradesh.

14. Contact and grievances

For help with the app, write to support@podama.app. For complaints, contact our Grievance Officer: